Orders placed on AESAVANT can be delivered every day of the week. Delivery costs will vary depending on the service selected, where your item is coming from and its destination. When you're placing your order, the available delivery options for your destination will be displayed at checkout.
One-time purchase over 300€ is eligible for regular package shipping, excluding FLASH and EXPRESS shipping.
The delivery options for your destination are displayed at checkout. Delivery time are mostly 3-10 working days.
Delivery times are based on the time your package is sent and should only be used as a guide. AESAVANT cannot take responsibility for customs clearance delays or failed payments, though we'll try to minimise any potential delays.
Depending on your location, our orders can be delivered by different couriers like DHL, UPS, FedEx, TNT or DPD.
Duties and taxes
The price you see at checkout is the price you pay and there are no additional delivery fees.
Import duties are not applicable if you’re ordering from within your own region, but you may need to pay VAT or local sales taxes.
If a Delivery At Place (DAP) destination is selected, the price you pay at checkout will exclude import duties and sales taxes. Instead, you’ll need to pay these directly to our courier to release your order from customs. As we're unable to advise the exact amount, we recommend contacting your local customs office or tax authority before placing a Delivery At Place (DAP) order.
Tracking your order
After you’ve placed an order, we’ll email you with all the details. Our brands and partners have 2 business days to process your order. Once your order is sent, you’ll receive an email with the tracking number. You can also track your order by heading to Orders & Returns in your account. If you've placed an order as a guest and want to track your order, enter your guest order details here
Depending on your location and selected delivery method, it can take 3-10 working days for your package to arrive. We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or failed payments.
If you've shopped items from multiple locations, you may receive more than one package.
We accept returns within 3 days, starting from the day your order was delivered.
Returned items must comply with our returns policy:
Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you.
Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned.
When trying on footwear, please do not mark the soles or damage the shoe box.
If an item has a AESAVANT security tag or brand tag attached, it must be returned with the tag in its original position.
Hosiery, lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged packaging, where applicable.
Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
Jewellery must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
Made-to-order items cannot be returned as they have been created to your specification, unless the item arrives damaged or faulty when delivered to you.
Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
To create a better shopping experience for our customers, we offer a flexible returns policy. We monitor the number of returns and reserve the right to close your AESAVANT account or restrict future orders if your return behaviour is in breach of our Returns Policy.
Cancelling an order under the Consumer Contracts Regulation
Depending on where you live, you can also choose to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) 2013 Regulations (CCRs). If you would like to cancel your order, you must notify us of your wish to cancel within 3 days from the date your order arrived using one of the methods set out below. Once you notify us, you will be responsible for the cost and arrangement of returning the items to the AESAVANT brand or partner boutique you ordered from.
For more information on cancelling an order under the Consumer Contracts Regulation (CCRs), view our Terms & Conditions.
To cancel a contract, you must inform us, preferably:
By email firstname.lastname@example.org, giving us your name, address and order reference; or
By completing and returning this cancelation form to the address specified in the form.
Once your return has been received and accepted by our brand or partner, your refund will be processed to your original payment method, excluding any delivery costs. Refunds can take up to 14 days to show in your account, depending on your payment provider. If you're eligible, we may be able to process your refund as AESAVANT credit if you prefer. Once processed, it will show in your AESAVANT account to use the next time you shop with us.
If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on our website, contact our team as soon as possible.
We'll arrange a return and process a full refund for the faulty item or change item for a new one.