Please refer to the shipping information indicated on each product page for the estimated dispatch time of your item. It may vary depending on where your item is fulfilled:

• Available in Paris boutique: 1–3 business days
• Shipped from overseas partners: 2–5 business days
• Made-to-order items: 7-14 business days

Kindly note that these are estimates and do not include delivery time.

Estimated delivery times and available shipping options are displayed at checkout. As orders may be dispatched from different locations, an order may arrive in multiple shipments.
Delivery times are estimates and may vary depending on the destination, carrier, customs clearance, and other circumstances beyond our control.

As we shipped from multiple locations, applicable shipping methods are displayed at checkout based on the items in your order.

• Free in-store collect
  Usually ready for pickup within 2 hours during opening hours. You’ll receive an email once your order is ready.
• Europe (EU)
  Standard €7 / Express €20 / Free standard over €300
• Europe (non-EU):
  Standard €14 / Express €35 / Free standard over €500
• Rest of the world:
  Standard €21 / Express €50 / Free standard over €500

DUTIES & TAXES

For orders shipped outside the EU, customs duties, import taxes, or other local charges may apply. These charges are the responsibility of the recipient and must be paid directly to the courier or your local customs authority. If unpaid, the shipment will be returned, and any associated return costs and fees will be deducted from your refund.

You’ll receive an order confirmation by email, followed by tracking details once your order has been dispatched. Please kindly monitor tracking updates and email as customs duties or taxes may be required for delivery. 
AESAVANT is not responsible for missed or failed deliveries resulting from incorrect shipping information, failure to collect a parcel within the carrier’s holding period, or failure to follow carrier instructions.

If a parcel is returned to us due to non-collection, you may choose:

• Reshipment: We can resend the order if the items remain available and in good condition. Additional shipping fees will apply.
• Refund: We will refund the product price only. The original shipping fee and any return costs charged by the carrier will be deducted from the refund.

We accept returns for eligible items within the following periods, calculated from the date of delivery:

• EU: within 14 days
• Non-EU: within 5 days

The return label is arranged by us through our designated carrier. Customers are responsible for the applicable return shipping costs:

• EU: €10
• Non-EU: €40

PROCESS

1. To request a return, please complete our Request a Return form.
2. Our team will review your request and send you the return instructions and shipping label by email within 2 business days.
3. Drop off the package at designated drop-off point within 2 days of receiving the return label.
   In-store returns, and items sent back without a prior return request will not be accepted.
4. Once approved, your refund will be processed to the original payment method within 10-15 business days. The return shipping fee will be deducted and please note that the original shipping fee and taxes/duties of your order will not be refunded.

CONDITIONS

1. Made-to-order items, final sale, gift cards are not eligible for returns.
2. Returned items must be unused, unworn and in their original condition, with all original tags and packaging intact.
3. Underwear, bodysuits and swimwear must be returned with the original hygiene protection intact.

Returns that do not meet our return conditions may not be accepted. Please get in touch if you have questions or concerns about your specific item.

DAMAGED, DEFECTED, INCORRECT ITEMS

These cases are handled separately from standard returns. Please reach out immediately via Contact Us or email contact@aesavant.com with your order number and a clear photo of the issue.
Depending on the situation, we will arrange a repair, exchange or return and refund as appropriate.

EXCHANGES 

Unfortunately we do not offer exchanges at the moment. If you would like a different size or item, please kindly return the original item and place a new order.